help & faq
Our website is designed to be as user-friendly as possible but here are a few extra pointers to help you to get the best out of it.
Q. Whats the best way to browse products?
To browse our products, simply click on one of the categories in the menu on the left hand side of the screen. This will reveal a page showing sub-categories, which you can click on to reveal the relevant products. Alternatively, please use the search box facility located on the top left of every page.To see a product in more detail, click on more.
To add a product to your shopping basket, click the “add to basket” button making sure you have selected the quantity and colour correctly (where applicable) that you require.
Q. How can I view the Shopping basket?
You can view the products in your shopping basket at any time by clicking on the shopping basket icon in the top right hand corner. you can add or remove items at any time.
When you have completed your selection, click on “order these items!” and fill in your contact and payment details.
Q: Who are A White Room?
At A White Room we pride ourselves on customer service. We have a large selection of contemporary furniture, lighting, accessories & gifts. Many of our manufacturers are the leading names in design led furniture across Europe.
Q: How can we contact you?
By telephone - 0044 (0) 1282 862626 – Colne. Monday to Saturday from 10am to 5pm. By email – firstname.lastname@example.org - we will get back to you as quickly as possible with any enquiry you have. Feel free to visit us at our shop in Colne Lancashire.
Q: How long will it take for my order to arrive?
If in stock, we can send it to arrive the next day as long as we receive the order before 12pm on Mon-Thurs, we can schedule weekend deliveries at extra cost. Items not in stock take varying amounts of time to arrive which are highlighted on the product page before ordering. Times vary between 1 week and several weeks for items made to order. We are happy to help with any advice for specific pieces.
Q: Can you source any other products?
If there is a specific item or brand that you are looking for, then please let us know and we will try to source this for you.
Q. Do you offer trade accounts and discounts?
Yes, we have good deal of experience working within the commercial sector. We have many interior designers, architects and various specifiers all of whom have had trade accounts with us for many years. We would be happy to put you in contact with any of our existing clients for reference. If you wish to contact us regarding a specific project or wish to set up a trade account please ask for David or Ashley.
Q: Do you ship abroad?
Yes, we ship abroad, we ship to European destinations on a weekly basis. We also have clients in South Africa, America, Dubai and Australia and send to these destinations on occasion. Please feel free to email or call for any quotation on shipping. With the growth of online shopping it’s becoming increasingly cheaper now to send out to faraway destinations. Please also note that we only charge customers the actual shipping cost to us, so we never profit from the shipping. We are also happy for you to arrange your own shipping, we can supply you with all the information you need.